The life of a prescription goes something like this:  It arrives one of several ways, in person, by telephone, by fax, or in the mail.  The newest way it arrives is called e-prescribing, when the physician can send it electronically straight to our pharmacy computer.

First the pharmacy has to determine who the prescription is written for.  Then we have to figure out what medicine has been prescribed and the directions.  Depending on the doctor and their handwriting this can be challenging. If in doubt we will call the physician’s office for clarification.

Then we access the person’s profile on the computer which can be a challenge all in itself given the number of people who use a nickname instead of the name their parents gave them.  But thankfully at least one of the staff on shift will know the ins and outs of the valley genealogy and can interpret which family the person on the script belongs to.  This will be important as we’ll see in a bit…

The pharmacy enters the necessary information into the computer such as medication name and strength, number of refills, which doctor, when it can be filled, etc.

Then the hard part happens which deserves a post all its own.  Okay, a hint of what I am talking about is that I always say that “when I figure out this, I am going to write a book which every medical billing person will buy and then I can retire”.

To be continued…